Frequently Asked Questions

How do I access the sessions?

To access the sessions, please go directly to the page of the talk you are interested in at the scheduled time.  Press the Watch Now button and Zoom will launch with the session. You can access the event schedule here.

The website is not recognizing my purchase and I can't access the talks.

Please click on the three dots in the top right corner of the page, and select ""Login"". If you are already logged in, please log out and log in again. On the next page, select ""I'm an attendee"" and enter the email address you used to register. Click Continue.

I have not received my confirmation email for the event. Am I signed up?

Upon registration, you should have received a receipt for your registration and a Welcome email with information about the event. If you have not received those, please check your SPAM folder as they often end up there. Move these emails out of your SPAM folder into your Inbox to continue receiving important emails about the event.

How do I watch the talks?

All talks are accessible on the Replays page. Make sure you are registered to be able to access the talks.  Replays will be accessible until 12/21/2021.

Are the sessions of this event Live or Pre-recorded?

The live event is now over and all talks are replays. Enjoy! 

Will the recordings be available for download to watch offline, or will I need to watch them online?

Video recordings will need to be streamed (watched online). Audio recordings will be available for download within one week after the scheduled release.

What is the refund policy for this event?

The registration fee for SAND’s online event is generally non-refundable. Please note that your registration includes access to all recordings of the event for one month (or one year depending on your ticket type), so any missed sessions may be watched at a later date.

SAND will consider refund requests due to truly extraordinary circumstances or emergency on a case by case basis.

What if I have another question? Who can I contact?

If your question is not answered above, please contact us here.